How teams run on Irate.

Challenges

• An external MDR watched the endpoint, but its escalations, identity detections and staff phishing reports still landed on a small internal team
• Evidence was spread across six security tools, so every alert started with a manual hunt before anyone could make a call
• Leadership wanted proof of how each alert was handled, not just a closed ticket

The journey

• Connected Irate to the existing endpoint, identity, cloud, web and email stack, with no rip and replace and no new agents
• Put AI investigators on every critical and high alert first, then widened coverage down the severity ladder
• Kept people in charge: anything that would change the environment waits for the internal team to approve

Challenges

• Alert volume outran an analyst roster made up partly of contracted analysts
• An active, authorised penetration testing programme buried real signals under expected noise
• Group security needed to see how each alert had been handled, not only that it had been closed

The journey

• Plugged Irate into the existing endpoint and identity stack, with no migration and no new agents
• Pointed AI investigators at high and medium severity alerts, the queue that mattered most
• Gave contracted analysts finished cases, and gave group security a read-only trail it can audit at any time

Challenges

• Identity is the front door: new starters every term, shared devices and a steady stream of risky sign-ins
• The provider needed every client covered around the clock without hiring analysts for each new one
• Every client had to stay completely isolated from every other

The journey

• Gave each client its own Irate tenant, with its own keys, storage and access
• Aimed AI investigators at identity risk first: risky sign-ins, unusual token use and new starter accounts
• Gave the provider one operator view across its clients, and each client a view of only its own